{"id":3990,"date":"2014-05-08T18:21:42","date_gmt":"2014-05-08T18:21:42","guid":{"rendered":"http:\/\/www.marketingteacher.com\/consumer-behavior-shopping-habits\/"},"modified":"2014-05-08T18:36:15","modified_gmt":"2014-05-08T18:36:15","slug":"consumer-behavior-shopping-habits","status":"publish","type":"post","link":"https:\/\/marketingteacher.com\/staging\/5483\/consumer-behavior-shopping-habits\/","title":{"rendered":"Consumer Behavior Shopping Habits"},"content":{"rendered":"<h1>Consumer Behavior<\/h1>\n<h2>Situational Influences and Shopping Habits<\/h2>\n<h2>a. Overview<\/h2>\n<p>Studies find that it&#8217;s part of our psychological makeup to do the same things over and over again. Essentially humans are pretty predictable, and stores take advantage of that to get us to buy more.<\/p>\n<p>i.\tIf a shopper touches or picks up the merchandise they are more likely to buy it. (that\u2019s why certain items are in easy reach).<\/p>\n<h2>c.\tThe 5 Types of Shoppers. <\/h2>\n<p>The Way You Shop Can Influence How Much You Spend. If you&#8217;ve ever come home after shopping and wondered, \u201cwhy in the world did I buy that?\u201d the answer might have to do with your shopping personality type.<\/p>\n<ul>\n<li>1.\tThe Touchy-Feely Shopper\u2014a shopper that picks something up and then usually purchases it. <\/li>\n<li>2.\tThe Mall Lingerer \u2013these shoppers take their time going through a store. <\/li>\n<li>3.\tGuerrilla Shopper&#8211;the opposite of the mall lingerer. This person waits until the last minute, especially around the holiday season, and then runs around frantically, trying to get all the shopping done in one shot.<\/li>\n<li>4.\tThe Sales Junkie&#8211;these people are subjected to a spillover effect. If they see one bargain, they think everything in the store is a bargain, making them apt to spend more money. For instance, some dollar-store items (like peroxide, tomato sauce and Gatorade) are sometimes cheaper at supermarkets\/discount stores. Warehouse stores like Costco may be a bargain when it comes to batteries and cereals, but less so when it comes to items like digital cameras. <\/li>\n<li>5.\tThe Social Shopper&#8211; this type enjoys shopping with friends and almost never shops alone, they tend to make a lot of impulsive purchases. <\/li>\n<\/ul>\n<h2>d.\tSix motivation-based shopping orientations of college students<\/h2>\n<p>i.\tChameleons: shopping styles are situation-specific or constantly changing. Their shopping approach is based on product type, shopping impetus, and purchase task.<\/p>\n<p>ii.\tCollectors\/Gathers: stockpile items and to purchase large quantities to either save money or alleviate the need for shopping. They attempt to get the best price and take advantage of retailer guarantees. <\/p>\n<p>iii.\tForagers: motivated to purchase only the desired items. They are willing to search extensively and have little store loyalty. They like to shop alone. <\/p>\n<p>iv.\tHibernants: are indifferent toward shopping. There shopping patterns are opportunistic rather than need driven and they will often postpone even required purchases. <\/p>\n<p>v.\tPredators: speed oriented in their shopping. They plan before shopping and like to shop alone. They don\u2019t enjoy shopping and tend to shop outlets where they are assured of getting the items they need quickly. <\/p>\n<p>vi.\tScavengers: enjoy shopping both to make purchases and as an activity. They like to go to sales and consider shopping to be entertainment. They make numerous unplanned purchases.<\/p>\n<h2>e.\tImpulse Purchasing  vs. Unplanned Shopping<\/h2>\n<p>i.\tAll consumers are confronted with unplanned and impulsive shopping decisions, and there is a difference between making an impulsive product choice and an unplanned one. <\/p>\n<p>ii.\tA consumer may make an unplanned purchase because something in the store, such as a point of purchase display, triggers a reminder that they need something. Unplanned purchases are usually made because of a need. <\/p>\n<p>iii.\tAn impulsive purchase is made spontaneously and usually without regard to costs or negative consequences. They are usually motivated by the need for immediate self-gratification. <\/p>\n<p>iv.\tHow do retailers encourage consumers to make impulse purchases? <\/p>\n<ul>\n<li>1.\tPlacing certain products together in the store\u2014such as putting the peanut butter next to the bread\u2014will help consumers remember how well those product go together. <\/li>\n<li>2.\tAdd-on purchases. Employees can ask consumers to purchase an umbrella to go with their new raincoat, or socks to go with their new shoes. <\/li>\n<li>3.\tMake the consumer feel good. Give the customer personal attention, a \u201cspecial\u201d deal or free products can create positive feelings. <\/li>\n<li>4.\tMake it easy for the customer to buy. Give the customer less time to think about the purchase with things like automatic one-click buying on a website. <\/li>\n<li>5.\tPromotional sales and discounts. Buy one get one free offers, or buy 2 for $5.00, causes the consumer to think the products are on sale, when they may not be, and lowers their ability to think about the consequences.<\/li>\n<\/ul>\n<p>ii.\tThe more time you spend in a store, the more you buy; 30-40 minutes = average $72.00, but 3 hours or more = average $200.<\/p>\n<p>iii.\tStores are designed to keep you there for hours on end so you\u2019ll buy more! If customers can see over the shelves, they will spend more time in the store because they can see the available merchandise. Also, notice how you have to walk through the store to get to the escalator, the sale items, and the bathrooms?<\/p>\n<p>iv.\tYou will overspend if you wait until the last minute and make one big trip to the store.<\/p>\n<p>v.\tShop once a week = 66% chance of making an impulse buy; Shop 3 or more times a week = 57% chance of making an impulse buy.<\/p>\n<p>vi.\tYou will be more likely to make an impulse buy when shopping with another person, the more people you shop with, the more likely you are to splurge.<\/p>\n<h2>b.\tResearch Discoveries.<\/h2>\n<p>Here are some other shopping habits that Paco Underhill (author of The Science of Shopping) uncovered through his research:<\/p>\n<p>i.\tThe higher the &#8220;interception rate&#8221; (contacts with employees), the higher the chance of purchase.<\/p>\n<p>ii.\tPlacement of key merchandise in a &#8220;transition zone&#8221; near the door &#8212; but not too near &#8212; is advised. <\/p>\n<p>iii.\tThe &#8220;boomerang rate&#8221; (the percentage of shoppers who failed to walk down the full aisle), determines the &#8220;capture rate&#8221; (the percentage of customers who actually &#8220;see&#8221; a given product on the shelf)<\/p>\n<p>iv.\tWhat Shoppers Like<\/p>\n<ul>\n<li>1.\tTouching the product<\/li>\n<li>2.\tMirrors<\/li>\n<li>3.\tDiscovering Bargains<\/li>\n<li>4.\tTalking to employees<\/li>\n<li>5.\tRecognition by employees<\/li>\n<\/ul>\n<p>v.\tWhat Shoppers Do Not Like<\/p>\n<ul>\n<li>1.\tToo Many Mirrors<\/li>\n<li>2.\tLong Lines<\/li>\n<li>3.\t(Being Forced to ask) Dumb Questions<\/li>\n<li>4.\tMerchandise out of stock<\/li>\n<li>5.\tObscure Price Tags<\/li>\n<li>6.\tIntimidating Service<\/li>\n<li>7.\tCrowded stores and aisles<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Consumer Behavior Situational Influences and Shopping Habits a. Overview Studies find that it&#8217;s part of our psychological makeup to do the same things over and over again. Essentially humans are pretty predictable, and stores take advantage of that to get us to buy more. i. If a shopper touches or picks up the merchandise they [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[30],"tags":[],"class_list":["post-3990","post","type-post","status-publish","format-standard","hentry","category-customers"],"_links":{"self":[{"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/posts\/3990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/comments?post=3990"}],"version-history":[{"count":0,"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/posts\/3990\/revisions"}],"wp:attachment":[{"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/media?parent=3990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/categories?post=3990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marketingteacher.com\/staging\/5483\/wp-json\/wp\/v2\/tags?post=3990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}